Shipping Policy

 

Shipping Policy – OneStation.in

Operated by Artifact Stonex Pvt Ltd

At OneStation.in, we work with trusted third-party suppliers to fulfill and deliver your orders. While our operations are managed via the Shopify platform, Shopify itself is not responsible for shipping or delivery services.

1. Shipping Locations

We currently ship across India. Delivery timelines vary based on the supplier's location and the courier partner used.

2. Shipping Charges

Shipping fees are calculated at checkout and may vary depending on product weight, dimensions, and delivery destination.

3. Delivery Timeline

  • Orders are typically delivered within 7–10 business days.

  • Please note: Delays may occur due to supplier logistics, courier issues, or unforeseen circumstances.

4. Order Tracking

Tracking details will be shared via email or SMS once your order is dispatched by the supplier. You can use the tracking number provided to monitor your shipment.

5. Damaged or Missing Items

  • Damaged Items: Contact us within 48 hours of receiving the item. Include photos as proof to initiate a resolution.

  • Missing Items: Report missing items within 7 days of receiving your delivery.

Email: helponestation@gmail.com

6. Non-Returnable Policy

  • All items sold on OneStation.in are non-returnable.

  • As a dropshipping service, OneStation.in acts solely as a platform connecting customers with third-party suppliers.

  • We do not accept returns or exchanges.

  • For damaged or defective items, refer to the "Damaged or Missing Items" section for support.

7. Non-Delivery Claims

If your order has not been delivered within 15 days, please reach out to us for assistance:
Email: helponestation@gmail.com

For all shipping-related questions or concerns, feel free to contact our support team.
Thank you for shopping with OneStation, a brand by Artifact Stonex Pvt Ltd.