Refund Policy

Refund & Exchange Policy for Artifact Stonex Pvt Ltd (OneStation.in)

At Artifact Stonex Pvt Ltd, we value customer satisfaction and strive to provide quality products and services to meet your expectations. Our refund and exchange policy is created to ensure transparency and fairness, addressing various situations where a refund or exchange may be requested.

Eligibility for Refunds

We understand that issues can arise with product orders, and we are committed to resolving them promptly. Below are the criteria under which a refund may be requested:

Defective or Damaged Products:

  • If your product arrives defective or damaged, you are eligible for a refund or a replacement.

  • You must notify us within 7 days of delivery.

  • Please provide clear photographic or video evidence of the issue. If the damage is visible upon delivery, kindly refuse the package and contact us immediately.

Wrong Item Received:

  • If you receive an incorrect item, please contact us immediately.

  • Provide the order number and photographic evidence of the item received to assist in resolving the issue quickly.

Non-Delivery of Products:

  • If your order has not been delivered within 30 days of the estimated delivery date, you may request a refund.

  • Please reach out to us, and we will track the shipment. If the delivery is confirmed as undelivered, we will proceed with a full refund.

Change of Mind:

  • We do not offer refunds for change-of-mind purchases.

  • As our products are sourced directly from suppliers, we cannot accept returns or process refunds based solely on preference changes.

Electronic Gadgets:

  • Electronic gadgets are eligible for a refund if they are found to be defective or damaged upon arrival.

  • If the gadget fails to operate as described or shows defects within 7 days of delivery, you may request a refund or replacement.

  • Please ensure that the product has not been tampered with, and retain the original packaging for easier processing of your request.

Exchange Policy

We offer exchanges for eligible products delivered within 10 days, subject to the following conditions:

  • The product must be unused, in original condition, and returned with all original packaging and accessories.

  • Exchanges are allowed only for size, color, or variant issues, or if the product is eligible and in stock.

  • Requests for exchange must be initiated by contacting us at helponestation@gmail.com within 10 days of delivery.

  • Exchange is subject to product availability. If the desired product is unavailable, we may offer a suitable alternative or proceed with a refund as per eligibility.

  • Return shipping for exchanges may be the customer’s responsibility unless the error was on our part (e.g., wrong item sent).

Refund Process

1. Submit a Refund Request:
To request a refund, email us at helponestation@gmail.com with the subject "Refund Request."

Provide the following details:

  • Order Number

  • Description of the issue (e.g., damaged item, wrong product)

  • Photographs or Videos (if applicable)

2. Evaluation of the Request:
Our team will review your request and may ask for additional details. We will also coordinate with the supplier to assess the issue. This process may take up to 7 business days.

3. Approval or Denial:

  • If approved, we will initiate the refund.

  • Refunds will be processed to your original payment method (credit/debit card, UPI, or Cash on Delivery).

  • For COD orders, we will contact you to arrange an alternative refund method, such as bank transfer.

  • Please allow 5–10 business days for the refund to reflect in your account.

Non-Refundable Items

Refunds will not be provided in the following cases:

  • Damage due to misuse or unauthorized modifications.

  • Incorrect shipping information provided by the customer.

  • Sale or clearance items.

  • Products that have been used or are not in their original condition, unless defective or damaged.

Exceptions and Limitations

  • Misuse or Negligence: Products damaged due to customer mishandling are not eligible for refunds or exchanges.

  • Change of Mind: Not eligible for refunds or exchanges.

  • Customized or Personalized Products: Not eligible unless damaged or defective upon arrival.

  • Electronic Gadgets Warranty: Covered under the manufacturer’s warranty after the initial 7-day period. Please contact the manufacturer directly for technical issues outside the return period.

Contact Us for Refund or Exchange Queries

If you have any questions or need assistance, contact us at helponestation@gmail.com. Our team is here to help you.