Return Policy

Return, Refund & Exchange Policy

Artifact Stonex Pvt Ltd – OneStation.in

Thank you for shopping with us at onestation.in, operated by Artifact Stonex Pvt. Ltd. We are committed to ensuring your satisfaction with every purchase. Please read the following policy carefully to understand our guidelines for returns, refunds, and exchanges.

Return Policy

If for any reason you're not completely happy with your order, you may return eligible items within 7 days of delivery.

Eligibility for Returns

To qualify:

  • Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.

  • The product must be returned with the original invoice or proof of purchase.

  • The return request must be made within 7 calendar days of receiving the product.

Non-Returnable Items

  • Customized or personalized products

  • Items marked as “Final Sale” or “Non-Returnable”

  • Products damaged due to misuse or that show visible signs of wear

How to Initiate a Return

  • Email us at helponestation@gmail.com or call +91-9610741537 within 7 days of delivery.

  • Provide your Order ID, product details, and the reason for return.

  • Our customer support team will guide you through the return process and share return shipping instructions.

Return Shipping

  • Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., incorrect, damaged, or defective item).

  • We recommend using a trackable courier service to ensure the safe delivery of returned items.

Exchange Policy

We offer product exchanges for eligible items delivered within 10 days, subject to the following conditions:

Exchange Eligibility

  • Product must be in unused and original condition, including all packaging and accessories.

  • Exchanges are only allowed for size, color, or variant issues, or if a replacement is required due to a defect or error on our part.

  • Exchange requests must be made by contacting helponestation@gmail.com within 10 days of delivery.

Process & Terms

  • Exchange is subject to stock availability.

  • If the desired product is unavailable, we will offer a suitable alternative or process a refund as per eligibility.

  • Return shipping for exchanges may be borne by the customer, unless the fault lies with us.

Refund Policy

We aim to handle refunds efficiently and transparently. You may be eligible for a refund under the following conditions:

Eligibility for Refunds

  • Defective or Damaged Products: Notify us within 7 days of delivery with photo/video evidence.

  • Wrong Item Received: Contact us immediately with order number and item images.

  • Non-Delivery: If the product is not delivered within 30 days of the expected delivery date.

  • Electronic Gadgets: Refundable if defective within 7 days of delivery. Must be untampered and in original packaging.

Non-Refundable Cases

  • Change of mind purchases

  • Items used, damaged due to misuse, or not in original condition

  • Items bought during sales or clearance events

  • Customized or personalized items (unless defective)

Refund Process

  1. Submit a Refund Request:
    Email helponestation@gmail.com with subject line "Refund Request" and provide:

    • Order Number

    • Issue Description

    • Photos/Videos (if applicable)

  2. Review & Evaluation:
    Our team will assess your request, which may take up to 7 business days.

  3. Refund Issuance:
    If approved, refunds will be processed to your original payment method.
    For COD orders, a bank transfer or alternate method will be arranged.
    Please allow 5–10 business days for the refund to reflect in your account.

Contact Us

If you have any questions or concerns regarding a return, exchange, or refund, don’t hesitate to contact us:

📧 Email: helponestation@gmail.com
📞 Phone: +91-9610741537
🌐 Website: www.onestation.in